Refund Policy

Thank you for choosing Nipuna Dilshan for your web development and digital services needs. We value your satisfaction and strive to provide you with the best service experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept refund requests within 30 days from the date of service delivery or project completion. To be eligible for a refund, the following conditions must be met:

The service must not have been fully implemented or deployed
Source code and project files must be returned in original condition
Any custom configurations or integrations must be reversible
Third-party services or tools purchased separately are non-refundable

Refunds

Once we receive your refund request and review the project deliverables, we will notify you of the status of your refund within 5 business days. If your refund is approved, we will initiate a refund to your original method of payment.

Note: The refund amount will exclude any third-party service costs, domain purchases, hosting fees, or other external expenses incurred during the project.

Service Modifications

If you would like to modify your service package or request changes to the project scope, please contact us within 7 days of project initiation. We will provide you with:

Revised project timeline and deliverables
Updated pricing for additional features or services
Clear documentation of scope changes

Non-Refundable Services

Certain services are non-refundable once delivered:

Consultation services - Once the consultation session is completed
Custom development work - After final approval and delivery
Domain registration and hosting - Third-party service costs
Licensed software or tools - Already purchased for your project
Completed maintenance work - Updates, fixes, and optimizations performed

Defective or Unsatisfactory Work

If your project deliverables do not meet the agreed specifications or contain significant bugs, please contact us immediately. We will:

Provide free bug fixes and corrections within 30 days
Implement missing features as per original agreement
Offer a partial refund if issues cannot be resolved
Provide alternative solutions to meet your requirements

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